BT-K4531C unreachable frequently
I have been experiencing the lost connection issue with the Netatmo BT-K4531C, and this problem has occurred multiple times.
When HomeKit shows “No Response,” I open the Home+ Control app and find that the BT-K4531C is marked as “unreachable.” However, tapping “Retry” restores it to normal.
Other devices in the same setup, such as the BT-K4003C, never had this issue. How can I prevent this problem from happening?
Hello,
You could try to reset your device and re-associate it to your gateway (reset button on the front of the device : https://dar.bticino.com/asset/Documents/F02734EN_00.pdf)
If it still doesn’t work, you must contact directly the Customer support of your country
Have a good day,
Leslie – Community Manager
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