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<p>Hello, when i try to open the ‘My Application’ module the site still freezed or redirect me to the login page.</p><p>The issue is verified from different browser and devices… please, can you fix?</p><p>could be a problem with autenthication token exchange between the site pages?</p><p> </p><p>thank you</p>

Hello,

We sometimes have problems if you try to access first the backend domain before the WordPress one. It seems to work correcty on my side if :

• Open your browser in private navigation and click the Sign-in button here : https://developer.legrand.com/works-with-legrand/
• click on “Register or log in” and fill-in your credentials
• once correctly logged-in click on My account > My applications

Have a good day,

Leslie – Community Manager

<p>which browser are working for you?<br /><br />In my cas, Chrome and Edge not working: when i click on ‘MyApplication’ it redirect me to the login page</p><p> </p><p>thank you</p>

<p>detail of token error when i click on ‘My application'</p>

Strange, I managed to reproduce it after 5/6 tries to get this token error

Can you re-try 1 or 2 times by :

• using Chrome in private navigation mode
• follow the connection process from my previous message
• close the private navigation page and open a new private one before re-try

Meanwhile, I’ll ask the team to check this

Have a good day,

Leslie – Community Manager

<p>I’m having the same problem. After login, I can’t view the “my application” page, apparently due to an expired token. How can I fix it?</p><p>Thanks</p>

Hello Roberto,

Did you try what I said in my previous posts ?

• Open your browser in private navigation and click the Sign-in button here : https://developer.legrand.com/works-with-legrand/
• click on “Register or log in” and fill-in your credentials
• once correctly logged-in click on My account > My applications

+

Can you re-try 1 or 2 times by :

• using Chrome in private navigation mode
• follow the connection process from my previous message
• close the private navigation page and open a new private one before re-try

Have a good day,

Leslie – Community Manager

<p>Hi Leslie,<br />Yes, I tried, but it doesn’t work.<br />Before writing my message, I tried all the suggested steps, but without success.<br /><br />:(</p>

Hi again Roberto,

We just performed some more tests with one of our developers, but we didn’t manage to reproduce the problem. It’s very likely that a cookie is still in cache and can’t be erased

Could you try to :

• delete both cookies and site data related to developer.legrand.com
• completely close the web browser
• rebooting the computer could be useful too

Have a good day,

Leslie – Community Manager

<p>Ciao Roberto,</p><p>in my case, i solved using the smartphone.</p><p>With the mobile version of Chrom tha page is loaded fine.</p><p>I hope that it can help you.</p><p>Bye</p>