Security App fails
My Home+Security App has been used for years to monitor and control 4 Netatmo cameras and a Bticino C100X16E Intercom, with no issues at all. Suddenly one day the C100X16E fails to work as normally. I can no longer open any gates or view any entrance panels. This has previously been working well all the time.
My current Security App version is 26.6.01
My phone is a Samsung Galaxy S21+
OS version is Android 15
My 4 Netatmo cameras work as they should. No problem.
If a guest presses the door call button, I can see the visitor face from the entrance panel in the App and I can hear their voice and they can hear me, but I can no longer open the gate/door from the app. As you can see from the screenshot enclosed, the gate controls are all inactive.
My C100X16E is connected to the network as you can see from the other enclosed image.
I tried to send a support request to the email published on Google Play https://play.google.com/store/apps/details?id=com.netatmo.camera which was contact-securityATnetatmo.com but all I got was an autoreply informing me that the email is no longer in use.
The information given was: If you still need to contact us after browsing the articles, click Submit a request at the end of the article that best describes your problem. But there is no Submit a Request option anywhere on Netatmo, Bticino or Legrand support pages!!
How do I contact support for my BtiCino C100X16E intercom used with the Netatmo Home+Security App?
I hope you can help Leslie.
Rgds
Oyvind
Hi Oyvind,
Customer support for the C100X16E is done by Bticino. I invite you to choose your country and to use their contact form or phone them : https://qna.legrand.com/hc/en-001/p/contact-us
If you need to contact Netatmo in the future for example, you must go to their helpcenter (https://helpcenter.netatmo.com/) choose the most relevant question and then you will have the link to send an email (see my screenshot)
I will see with the teams if there is a problem with contact-security@netatmo.com. Thanks for the warning 🙂
Have a good day,
Leslie – Community Manager
<p>Hi Leslie and many thanks for your quick reply.</p><p>But regretfully, the page you included as a snapshot, does not exist when I search in https://helpcenter.netatmo.com.</p><p>On Page1 they do “promise” the Submit a Request button if I choose one of to possible links (see the picture “Page1.png” enclosed). </p><p>On the next page (Page2.png) there is also no Submit a Request button, but I’m offered to select my product; The C100X intercom. which I do.<br />This leads me to a page with links to a series of “Help yourself” articles. And that’s it.</p><p>I could never find any “Submit a Request” formular related to Bticino products or the Home+Security App.</p><p>So, on the third page I arrive at (Page3.png) enclosed. there is also no Submit a Request button, as you can see. But the text in the image is yet another link to yet another page (Page4.png) also without any Submit a Request option.</p><p> </p><p> </p>
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