No matter what I try: API call doesnt return any plants

26 May 2021 at 23 h 14 min

As the title says: Set up the application and subscription, I can see the application listed as installed under the Home+ app (Settings / My Account / Partner Apps) – authentication is successful, but the API call returns no plants. Things I have tried:
– same id for the Home+ app and for developer.legrand.com account
– separate ids for the Home+ app and for developer.legrand.com account

Here is what I get with the “Try It” function offered on developer.legrand.com – again the application shows in the Home+ app:

Any ideas anyone… ?

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This topic was modified 3 years, 7 months ago by Leslie - Community Manager. Reason: Cleaning the request

Leslie – Community Manager

27 May 2021 at 9 h 12 min

Hello Jan,

Home + Control end-user account, and Works with Legrand developer accounts are on 2 separate databases. So it’s not a problem if you have the same or different credentials for the 2. You just need to be careful to use your end-user account for authentication part

I think that you gave a wrong mail/password when authenticating in the Try-It

Here are things you can check :

Verify in Home + Control app > Menu > Account : you will see the email address of your account. Are you using the right end-user account to authenticate in the Try It ? (the one you use to see and manage your devices in the app)
Retry to make a GET user’s plant request via the Try-It (https://portal.developer.legrand.com/docs/services/59e9ad7f8bda9e0b3caea28c/operations/getusersplants/console) while connected to your Works with Legrand developer account on the website. Then, in “Oauth server for Eliot Try It API” choose “Authoriztion code”. A pop-up will open : use the credentials from your end-user account

Have a good day,

Leslie – Community Manager

Jan Simon

27 May 2021 at 10 h 15 min

Hi Leslie,

thank you so much for your response. I tried your suggestions, but this didnt work: When I try to authenticate in the pop up using the end user credentials, I get an error “We cant seem to find your account”.

Just to make sure we are talking about the same thing:

1. Credentials I used for Home+ Control App: legrand@jsimon.33mail.com / Password

2. Credentials for https://portal.developer.legrand.com: legrandapi@jsimon.33mail.com / Password

3. I log into https://portal.developer.legrand.com with credentials from 2)

4. I make a GET user’s plant request via Try-It

https://portal.developer.legrand.com/docs/services/59e9ad7f8bda9e0b3caea28c/operations/getusersplants/console

5. The subscription key / Ocp-Apim-Subcription-Key is populated automatically, it is the primary key I generated previously under subscriptions.

6. Under OAuth Server for Try it Eliot API I select “Authorzation Code” – which opens a pop up.

7. In that pop-up I enter the credentials from 1) (Home+ Control App) as you suggested

=> “We cant seem to find your account”. Just to make sure I didnt mess up the password I tried “Forgot your Password”, confirmed the authentication code – but here I also get an error “I cant seem to find that user”.

If I try step 7 with the developer credentials, I authenticate successfully – but the API call returns no plants. What I do then see is after that API call, is an” Application installed” in the Home+ Control App / Settings / My Account / Partner Apps.

Where am I going wrong ?

Is the API even the right one? I am trying to retrieve Smarther2 thermostats – I didnt see any reference to thermostats when I defined the scope for the application. I did come across another URL: Works with Legrand that seems to be what I am looking for – but here the authorization doesnt work: “Authorization Code” brings up a pop up that immediately closes again before I can enter any credentials.