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I would continue to use my biticino ecosystem also if your server is down, or if you will decide to switch off the server

• This topic was modified 1 year, 11 months ago by fabrizio gerina.

Hello Fabrizio,

I suppose you are talking about Home + Control solution. Netatmo server was down, avoiding to access the Cloud and perform remote requests via the application. Your installation still continues to work locally in case of server issue

If you need more information, I invite you to contact the Customer Support of your country : https://www.legrandgroup.com/en/world-presence

Have a good day,

Leslie – Community Manager

Hello Leslie,

thanks for your replay,

so can I continue to use my Home control App if Netatmo’s server is down?

What do you mean with: “<span style=”color: #575757; font-family: ‘Segoe UI’, ‘Noto Sans’, sans-serif;”>Your installation still continues to work locally in case of server issue</span>”

Have a good day.

Fabrizio,

When servers are down, communication between your installation and Netatmo’s Cloud infrastructure can’t work. So, actions done via the application will not work – you’ll get an error, or the application will not open on your smartphone -. By “locally”, I mean that you can still turn ON/OFF your lights for example with a physical push on switches. But of course you must be at home

Have a good day,

Leslie – Community Manager