Hi Andreas,

Here is the official communication given to country’s Customer Supports and to me about this issue :

Subject: “No answer” accessories in Apple’s “Home” app.

Hello,

For some time now, Apple has been preparing to migrate its HOMEKIT solution to compatibility with future smart home interoperability standards.

The first modifications visible to the user were deployed with the new “House” application from iOS 16, then iOS 16.1, for which a graphic modification of the application could be observed.

Now, with iOS 16.2, the “Homekit” technical solution is being completely rebuilt.

As a result, certain features have been modified or deprecated by Apple, which may result for some users in “no answer accessory” notifications in Apple’s “Home” application, particularly in the context of interoperability between “Home +control” and Homekit for us.

The developers are following this subject with attention, but for the moment no lasting fix could be applied to stabilize the situation, because Apple is still making changes and modifications to their ecosystem.

In the event that a fault appears, various simple methods can be applied initially to correct it:

– Check in home+control that there is no name or room conflict between H+C and Homekit.

– Check that the concentrator is connected to the same SSID as the Legrand gateway.

– Restart the control socket.

– Restart the hub (Homepod or Apple TV).

– Restart iPhone / iPad.

 

If despite this the fault persists, it will be necessary to completely reset the link between Homekit and Home+control.

– Delete the “Legrand gateway” bridge in the Home application (if no other bridge is associated with the house, you can delete the house).

– Perform a 10s reset on the control socket. We advise you to assist the user during this procedure. If you are unfamiliar with this procedure, contact us to review it together.

– From the home+control application on an iPhone, redo the association with home kit.

– Complete the settings in the Apple “Home” application.

 

At the end of this reconfiguration, check that:

– The names of products and parts are identical in both applications.

– The Legrand gateway is in the same room as the concentrator (Homepod or Apple TV).

 

 

The developers are continuing their investigations to take into account all the developments put in place by Apple, and to make this interoperability stable over the long term.

On my side, I’ll let you know if I have some new infos about that topic

Have a good day,

Leslie – Community Manager