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Actors in “Home+Control” App are “not reachable

In “Project App” all my actors are still available – same for the interface to “Alexa” – with Alexa I´m still able to put everything on/off up/down … also scences are not a problem. But in my “Home + Control” App (on different devices which are all in the correct network) I get everywhere the same failure notification … for all actors which are connected to our HomeServer1. Behind each item there is a comment “unerreichbar” which means not reachable and you can´t select them. (see screenshot)

Here are the screenshots again

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Hello Michael,

There is a message in Home + Control application telling you to contact the Legrand Customer Support before trying to add a Myhomeserver1 in the app. Otherwise, it could lead to this kind of problem

I advise you to directly contact them

Have a good day,

Leslie – Community Manager

<p style=”text-align: left;”>I am experiencing the exact same issue. However, everything was working fine for weeks !</p>
And from one day to another, the fun was over…

I therefore think that your comment regarding adding MHServer is not what went wrong here.

Thanks for your input.

Have a great day

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