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<p>Hi,</p><p> </p><p>I have a Bticino Classe 300 x13 for some years now and suddenly it stopped working with the door entry App. <br /><br /></p><p>The LCD monitor works, I can answer door rings fine. I can also configure the Wi-Fi without issues. I can confirm on my access point and router the MAC address of the Classe300. <br /><br /></p><p>But my iOS Door Entry App can’t find the Classe 300.</p><p>What I have tried, without success:</p>

• Rebooted iPhone
• removed and reinstalled the App
• Tried on another iPhone with another account
• rebooted all the devices of local network – router, switches, APs
• reconfigured WiFi on Classe300
• removed iPhones and accounts from the Classe300 – now I can’t even find it on the network and finish installation
• I can ping the Classe300 from a PC, but sometimes there are lost packets and latency is very high +300ms. 

<p>What more can I do?</p><p>factory reset or even firmware reinstall?</p><p> </p><p>thank you,</p><p>Jose</p>