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<p>Hi,</p><p> </p><p>I have a Bticino Classe 300 x13 for some years now and suddenly it stopped working with the door entry App. <br /><br /></p><p>The LCD monitor works, I can answer door rings fine. I can also configure the Wi-Fi without issues. I can confirm on my access point and router the MAC address of the Classe300. <br /><br /></p><p>But my iOS Door Entry App can’t find the Classe 300.</p><p>What I have tried, without success:</p>

• Rebooted iPhone
• removed and reinstalled the App
• Tried on another iPhone with another account
• rebooted all the devices of local network – router, switches, APs
• reconfigured WiFi on Classe300
• removed iPhones and accounts from the Classe300 – now I can’t even find it on the network and finish installation
• I can ping the Classe300 from a PC, but sometimes there are lost packets and latency is very high +300ms. 

<p>What more can I do?</p><p>factory reset or even firmware reinstall?</p><p> </p><p>thank you,</p><p>Jose</p>

Hello José,

Sorry for the long delay in my answer

Can you please tell me if you still face the problem ? We possibly had some issues the 22 and 23/07 but I don’t know if it was correctly resolved

Have a good day,

Leslie – Community Manager

<p>I have the same issue. Unit n house connected but app wont connect. It connect once if i turn the answering machine option on and off. Then dies. I reached out to both support email addresses and get undeliverable errors. Is this product still supported or were the servers shutdown? </p>

Hello,

Can you please tell me the email addresses you tried ?

To contact the support, I advise to choose your country in the list : https://qna.legrand.com/hc/en-001/p/contact-us

The product is still supported

Have a good day,

Leslie – Community Manager

<p>info@bticino.de</p><p>and</p><p>kontakt@legrand.de</p><p>but somehow the device started working today by itself after not working for @ 2 weeks. </p>

• This reply was modified 1 week, 6 days ago by D Leo.
• This reply was modified 1 week, 6 days ago by D Leo.

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<p>See your website page attached</p>

Hi Leo,

Thanks for the feedback. I forwarded the emailing problem to the relevant contacts at Legrand

Concerning the C300X, we didn’t notice any significant problem on Cloud’s side. If it happens again, I advise you to contact the german support directly via the contact form, as it seems to work correctly : https://www.legrand.de/de/kontakt

Have a good day,

Leslie – Community Manager