Forum

Hello,

I’m using MyHOME_Up for 2 years already.

google home integration is not working for over a week now, what’s up with this?

Tried reconnecting and I keep getting “Sorry it looks like MyHOME_Up is unavailable right now”.

This is the second time that you have such a long downtime in 1 year.

What’s the status?

Thanks

Hello,

I just sent you an email about this question

To keep everyone informed : There is indeed an issue with vocal assistants on MyHOME_Up since the latest firmware update. Teams are warned and are working on a fix. I hope it will be deployed beginning/middle of November, but I don’t have much more information for the moment

Have a good day,

Leslie – Community Manager

Is there a chance you’ll somehow update publicly about issues?

Like a public twitter account or even here in your website.
You have a lot of downtimes and every time I need to start triaging the issue.

Hi again,

I forwarded your message to the Product Manager. Works with Legrand is aimed to help developers using our APIs, so it’s normally not the place for this kind of communication

I keep you informed if they put in place a tool for this

Have a good day,

Leslie – Community Manager

Any news with the google assistant integration?
More than 3 weeks down!
This is embarrassing.

Hi Rotem,

Teams are performing final tests with the update that should arrive middle of November. If everything is OK, it will reactivate the Google Assistant integration

Have a good day,

Leslie – Community Manager