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<p>Hello all, I have this issue: I changed fiber connection supplier so they gave me a new router, so I had to configure the new network in the gateway. As soon as the gateway accessed internet again it started firmware update from ver 1202 to 1303.</p><p>After all this Homekit stopped communicating with the gateway.</p><p>Home + control is correctly connected to the gateway.</p><p>I already tried to power off all the home and back on, with no luck.</p><p>What can I do now?</p>

Hello,

It’s indeed maybe linked to the new v.1303 gateway version as I saw an other ticket with a similar issue. In order for the teams to investigate, can you please write me via the contact form by sending me :

• the iOS version of your phone
• the version of your Home + Control app
• your Netatmo end-user email address

Have a good day,

Leslie – Community Manager

<p>hello Leslie, I was trying to write you through contact form, but it seems not to be working: as you can see in the picture attached, when I push send it gives a “parsererror” message.</p><p>By the way these are my infos:</p><p>the iOS version of your phone: 26.0.1</p><p>the version of your Home + Control app: 4.7.0. (388)</p>

• This reply was modified 3 weeks, 2 days ago by R C.

Thanks for the warning concerning the form, I’ll take a look at it

I have enough information to open an internal ticket to the developers. I’ll warn you once I know more 🙂

Have a good day,

Leslie – Community Manager

<p>ok, thank you, in the meantime the only way I could regain the control of the system from Apple Home app was to remove the gateway and re-register it from scratch, loosing all automations I made before.</p><p>Now everything works as expected but I wonder what will happen at next firmware update.</p><p>Another warninng I can give you related to this forum is this box to write posts: I didn’t choose to save posts in html, I just type in plain text, but apparently there is no way to avoid it to put all these html tags.</p>

Hello,

For the HTML tags in forum posts, I found out the problem I think but I can’t push the fix for now 🙂

Concerning HomeKit if it happens again, the best is to perform this first :

• remove the cover around the plug of your gateway to access the EZ button
• hold the button for about 10 seconds and release it as soon as the gateway LED turns orange (beware not to hold it more, otherwise it will reset the installation)
• once done go back to your Home + Control app and reconfigure Wifi credentials and HomeKit connector

It will perform a HomeKit reset and should solve problems most of the time

Have a good day,

Leslie – Community Manager

<p>Hi Leslie,</p><p>thanks for your reply, unfortunately I did try reconfiguring wifi connection at the time but this didn’t help.</p><p>cheers</p>

<p>Leslie, another problem related to the forum itself: the link to login disappeared.</p><p>To log into it I use the escamotage of going into “Documents/Works with Legrand” section, where the login link is still visible.</p>

Hi again,

When you are disconnected and come back directly on a forum post, you must indeed go do Documentation > Works with Legrand. It’s not available in the header directly

Can you confirm the HomeKit reset was correctly done (orange LED on the gateway) ?

In Home + Control app > Parameters (gear icon) > choose the room where your gateway is > click on gateway > do you have an orange banner at the top like “name conflict” ?

In this same page, do you have the “Configure HomeKit” button ? If no, it’s probably that the gateway still have a connection with HomeKit

I’m still waiting for a feedback from the teams, but I saw a similar ticket that seemed to have been solved with the HK reset

Have a good day,

Leslie – Community Manager

<p>Hi Leslie,</p><p>that is quite annoying, my suggestion is at least to transform the statement “<span style=”caret-color: #ff7600; color: #ff7600; font-family: ‘Source Sans Pro’, sans-serif; font-size: 18px; -webkit-text-size-adjust: auto;”>You must be logged in to reply to this topic.</span>” in a link to the login page.</p><p>Regarding the gateway, yes, the reset was completed correctly, as a matter of fact the gateway was connected successfully with your app, but disconnected from homekit.</p>

Last question : in HomeKit do you have a “No response” message, or is the message different ? (or no message)

Have a good day,

Leslie – Community Manager

<p>Yes, for every device it was “not responding” (I have 40 of them plus the gateway)</p>

Thanks a lot for these answers ! I think you had some kind of cache in HomeKit avoiding to do the new connection. Your answers will be useful for the teams 🙂

Have a good day,

Leslie – Community Manager

<p>Hi Leslie, I now have this problem after restarting my Legrand system after your prolonged recent cloud outage (yesterday), my gateway has firmware 1303 and will no longer communicate with HomeKit.</p><p>Adding the gateway to HomeKit again is an unacceptable solution due to the size and complexity of my system and automations. I therefore request an URGENT fix from your technical teams and a new firmware to address this serious issue.</p><p>Thanks</p><p>Jonathan</p>

<p>Hi again Leslie, some further info</p><p>Gateway firmware: 1303</p><p>HomeKit is showing as configured in the Control+Home app</p><p>Within the Apple Home App, 43 devices show as ‘No Response’.</p><p>I have reconfigured the WiFi on the gateway but that did not resolve any issues. There were no WiFi issues anyway.</p><p>A HomeKit reset that destroys my HomeKit setup is an unacceptable solution.</p>