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Hi Team,

I am an owner of Legrand Thermostat and I am located in Greece.

The mobile app is not working in ios devices although I have tried different including iphone and IPad.

When I am trying to connect with my credentials I am receiving a message that not data or mobile network is available.

I have tried the same on android devices and it works correctly. Please advise.

You can find attached a related screenshot.

Kind regards,

Panos

• This topic was modified 1 month ago by Panagiotis Adamopoulos.

Attached is the relevant screenshot.

Hello Panos,

The app seems to correctly work on my side (Android + iOS). But as it deals with the native application, I don’t have any way to investigate more on my side

For this you must contact directly the Customer support in Greece by giving them the email address of the account you use to connect : https://www.legrand.gr/el/techniki-ypostirixi/epikoinoniste-mazi-mas

Have a good day,

Leslie – Community Manager

Hi Leslie,

Thanks a lot for your reply. I have reached out the Greek team.

There is a problem after the latest iOS release that will be solved with a future update.