Forum

<p>Hello, I’m having a recurring problem with Wi-Fi pairing at clients’ locations.</p><p>Your network coordinators only accept 2.4GHz connections, however, most ISP routers now offer both 5GHz and 2.4GHz. But when configuring this Wi-Fi, if our phone is on 5GHz (which is 90% of the time), no connection can be established. So, we end up having to force the 2.4GHz connection at clients’ locations to configure it. Something needs to be done about this.<br /><br />Because it’s a huge waste of time to do all these manipulations. And implementing 5GHz support can only be better for Zigbee (it would prevent Wi-Fi from interfering with Zigbee).</p>

Hello Yannick,

As far as I know, the wifi chip of the gateway only supports 2.4GHz networks. So, it’s a hardware limitation

I don’t know if it’s planned to provide in the future a gateway able to manage also 5GHz. I invite you to contact directly the Legrand Pro support and ask them : https://www.legrand.fr/pro/nous-contacter

And while you’re at it, you could also ask them if they have a better manual update process. I don’t find any relevant response for it in our internal documentation

Have a good day,

Leslie – Community Manager