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Hello, i’ve registered my applications 2 yers ago to get C2C notifications. It worked perfectly since now.

From yesterday (i’m not sure) i can’t see no notifications to my webook. I’ve tried to subscribe a new one but still no notifications if i switch on one of my thermostats (i have 3 bticino x8000).

My thermostat are connected to the internet ’cause i can hendle them with thermostat app.

Can you help me, please?

Thanks.

Giuseppe.

Hello Giuseppe,

We noticed some problems on the X8000 webhooks a few days ago. The teams are still investigating to find the root cause and fix it

Have a good day,

Leslie – Community Manager

Hello, i’m still having troubles with my webhook. at the moment i’ got no more updates from 8 ours.

Do you have any update about the issue?

Hi Giuseppe,

Sorry for the delay in my answer, it took time for the teams to find the problem. Apparently, the webhook sending quota limit has been lowered by mistake. They will soon deploy a hotfix to resolve it

Have a good day,

Leslie – Community Manager

Any update on this ?

Hi Leslie, i’m still having troubles with c2c notifications. The updates are sent with minutes of delay.

Do you have any news?

Hello,

The fix for the quota limit was pushed on Monday (we also put in place a monitoring for this, and everything seems OK). So apparently there is an other problem

I re-launched the teams on this subject to ask them to investigate

Have a good day,

Leslie – Community Manager

Hello Leslie, any news?

Just for test purpose i changed my x8000 (moduleid 3aa8f7a0-e28a-4249-e053-20182d0ac2d7) from “Boost ” to “Automatic” at 2024-12-03T12:03:00.000Z (my timezone is UTC +1) and at  2024-12-03T12:27:00.000Z  i still have no calls for this moduleid on my registered webhook.