Api down?

Danye

12 March 2019 at 13 h 15 min

the api service of the smarther has not worked for several hours … has there been any change?

Leslie – Community Manager

12 March 2019 at 13 h 40 min

Hello Danye,

We currently have an issue with the Cloud service. The teams are warned and they are investigating to solve it.
I’ll let you know as soon as it’s fixed.

Have a good day,
Leslie – Community Manager

Danye

12 March 2019 at 14 h 40 min

Thanks Leslie!

Danye

13 March 2019 at 12 h 16 min

Are there any news? With my account I still can’t use the “API” I receive Status code: 404 gateway offline.
Thankyou.

ROBERTO RATTIN

13 March 2019 at 13 h 22 min

Me too, the same situation!

Leslie – Community Manager

13 March 2019 at 13 h 47 min

Hello everyone,

No new information for the moment, the teams are still fixing the issue.
I warn you as soon as I know more 😉

Have a good day,
Leslie – Community Manager

Leslie – Community Manager

15 March 2019 at 11 h 28 min

Hello everyone,

Here is some fresh news :
The main problem that caused the Cloud stability issue is now solved. It remains an occasional (about 1 time per day) disconnection of some Smarther for about 10 minutes, then they restart working properly. Of course, the teams are now working to fix this lasting problem

Have a good day,
Leslie – Community Manager

Danye

15 March 2019 at 23 h 45 min

perfect, I confirm that the server now works.thank you.