Cannot create an application — “My Applications” never loads
<p>Hello, I cannot obtain OAuth2 credentials because the application creation page never loads. Developer account: st.langls@gmail.com Subscription: Starter Kit — subscribed successfully, keys received. Target API: Smarther legacy – v2.0 https://mysettings.developer.legrand.com/Applications/Owned never finishes loading. The “My Applications” menu entry does nothing when clicked, and /sso returns a blank page after sign-in. Tested in two browsers, two different failure modes: – Edge: infinite loading spinner, page becomes unresponsive – Chrome: completely blank page (no header, no footer) Ruled out on my side: – Browser extensions (same behaviour in a private window) – Wrong URL (the route does not return 404, unlike an invalid path) – Server availability (the host returns HTTP 200 in 0.2 s) I tried to report this through the contact form first, but: – the “Contact us” link in the portal footer is not clickable – the form at /contact/ fails on submission with “parsererror” Could someone either fix the access on my account, or create the application and send me the client_id and client_secret? Reply URL needed: http://localhost:8748/legrand Thank you, Stéphane</p>
Hi Stéphane,
Sorry for the delay in my answer, I just came back and performed some tests
For an unknown reason, my third-party user account was also impacted by the problem. But I re-tried yesterday and this morning : it works back as usual
We didn’t manage to identify the issue. We excluded potential web browser problems, ADB2C accounts problem, cache/cookies, PC/MAC connection, potential proxy, …
So I invite you to redo the test, and in the worst case use a Smartphone to connect and create the app
Have a good day,
Leslie – Community Manager
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