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Hi Leslie,

I just installed a new K402C. I’m trying to manually calibrate it but I can’t. in the app, after clicking on manual calibration the screen loads for a second and then blank screen. when I try the manual calibration method without the app (by pressing both buttons for 10 sec) the shutters go up and then I can’t do anything and I need to power cycle it.

any idea?

thanks

Hi Elkabetz,

For the in-app configuration, it seems more like a problem in the application. You could first try to kill the app, empty its cache and relauch it. If it still doesn’t work you must contact directly the Customer Support of your country by giving them your app version. On my side I see your device correctly configured, and I don’t see any related internal ticket for this

Concerning the manual calibration without the app, the process should be the following :

Press up + down buttons until le LED blinks in orange, then :

If you correctly followed the process and if it still does not work, you can also report that to the support

Have a good day,

Leslie – Community Manager

Thanks Leslie

clearing cache worked