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Hi, I recently bought a BTcino Classe 100X and the Door Entry app keeps telling me that there’s a firmware update, but when I touch the button, nothing happens. The button goes to light blue, then after a while, back to the original color, but the firmware is never updated. My firmware version is 1.5.2 and the new one is 1.5.5. Any solution?

Hello Nico,

I created an internal ticket with your message for my colleagues in charge with Door Entry app. I’ll tell you once I have an answer

Have a good day,

Leslie – Community Manager

Hello Nico,

I finally got an answer, but more information are needed

Please send me an email with the contact form and specify the email account used with the product and the MAC Address of the product

Have a good day,

Leslie – Community Manager

Hello Nico,

It was an issue on our side. It was solved the 28/09/23

Have a good day,

Leslie – Community Manager