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Get Chronothermostat and Plants service degradation

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Hi, we have multiple request fail today on your Smarther API (Plants and Get Chronothermostat ) , please update on this.




Indeed, we have a Cloud issue impacting the calls response rate of Smarther API

The teams are now investigating to find the root cause and fix it

Sorry for inconvenience and have a good day,

Leslie - Community Manager

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Any update on this ?


The issue seems to be identified (a firewall update). The amount of 500 errors decreased since yesterday and they are working to fix the remaining

Have a good day,

Leslie - Community Manager

This issue has an high impact today. Please fix it and update the thread when done.


Hi Leslie,

I have the same problem.

HTTP/1.1 500 Internal Server Error

Could you help me?


Hi Francesco,

For feedback about the issue : the teams restarted some services, the amount of 500 errors is divided by 10 but we always retrieve an abnormal 500 errors rate

They have now a new clue : the issue seems to have started at the moment of a Cloud firewall update. They are investigating in this way to find the root cause

Sorry for the inconvenience, I keep you informed as soon as I have more information

Have a good day,

Leslie - Community Manager

Hi Leslie,

Now everything works perfectly.
Thanks so much

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