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Hello,

I’ve finally finished my renovation and we’ve gone all in on legrand/neatamo – everything is going good but i simply can’t get homekit integration working and the Control app is dog slow on 17.x ios (i’ve tested it on older phones and its great!)

My setup – ubiquiti wifi with a dedicated 2.4 wifi for the Gateway (<span style=”color: #000000; font-family: Helvetica; font-size: 12px;”>LG-574206</span> ). trying to add a gateway to homekit i can get to the screen where it sees the home instance (correctly identified) – but as soon as i get past that i get an error (screen shot attached) – i’ve tried on multiple devices to do it so i don’t think its me (i’ve also attached an image of the setup – it was done by a local sparky who left me no documentation) so i’m not entirely sure what i’m working with in terms of reset buttons to push – and since i’ve got 50+ lights/power plugs i don’t want to have to start again 🙂 any help much appreciated !

Steve

Hello Steven,

You just have to associate your gateway to HomeKit and all devices from your installation linked to it will automatically be linked

You should maybe do a HomeKit reset on the Gateway to start on a clean installation : https://qna.legrand.com/home-control/c7734c50-ffa1-464c-87d5-33d0e9006ad6/MGL0013

Have a good day,

Leslie – Community Manager

Ok so dumb question – the article you kindly linked to refers to a ‘star wheel’ is that located behind the left hand image i posted somewhere – or is there a hidden power outlet somewhere i need to find ?

Hello Steven,

The reset button location – more a gear icon for me than a star wheel –  depends on the range of your gateway (its design)

On Céliane for example you must remove the decorative plate + the ring around the plug to access it. If you have an other gateway range you can find the documentation on Google with its reference

Have a good day,

Leslie – Community Manager

ok i really am struggling to identify what i actual have had installed 🙁 here is the image of what i found when i removed the plate(s) can anyony help me identify wtf i have so i can figure out how to reset it please 🙂

ok i really am struggling to identify what i actual have had installed 🙁 here is the image of what i found when i removed the plate(s) can anyony help me identify wtf i have so i can figure out how to reset it please 🙂

Hi Steven,

Looks like you have Arteor with Netatmo range

To reset the gateway, you must remove the plastic diamond cover : https://assets.legrand.com/pim/NP-FT-GT/F02616EN-00.pdf

For switches, it seems that the button must be removed to access the reset

Have a good day,

Leslie – Community Manager