Forum

Hi,

I’ve recently installed two new K4003c switches. One is working fine, the other one is in a constant on and off loop according to Control app. Local support for Italy told me that this is a known issue and I have to wait for an updated firmware (now the version is 60). Since one is working ok and the other not, is there an hard reset procedure to try again? I have tried unpairing it and pairing it again but the issue persists. Thanks!

Hi again,

I asked the question to one of our Zigbee expert, here is his answer :

Our gateway is only on channel 11. our products are installed on all channels (imposed by the gateway)

Normally the risk of interference is very low excepted in these two cases:

• His other channels are very loaded with products (fifty products and more)
• He has an outside Zigbee protocol which uses the same frequency but does not respect the others. (permanent emission for example)

in this case it is necessary to switch its other hubs to other channels if possible.

For example there are some Wifi channels that overlap with the zigbee, and if continuous downloading is required in wifi it will cause zigbee latencies

He also provided me with a ChatGPT answer that could be useful : https://chatgpt.com/share/6751b502-f77c-8006-a0a7-e214ff9fe926

Hoping it could help 😉

Have a good day,

Leslie – Community Manager