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Hello, I’m the user giancarlo.panni@gmail.com.

I have two thermostats, the X8000 model purchased a few years ago and the XG8002 model purchased yesterday.

Today I discovered that I cannot use them with the same android application, I have to use “thermostat” application (version 1.1.269) with the X8000 model while the model XG8002 with the “Home +” application (version 1.26.2.0). In any case, from the respective applications, I can see the status of the thermostat and send commands.

Note: in both applications I log in with the same user (giancarlo.panni@gmail.com) and the same password

Now we come to my problem, with the old X8000 thermostat I have been using the API for years without problems.

Now I’m trying to figure out which API should I use for the new thermostat XG8002, I suppose “Home + Control” (API to manage “Legrand/Bticino with Netatmo” products). It’s correct?

I made these tests, from “GET Topology” in the “Smarther – v2.0” API  I requested the list of thermostats and only the X8000 appears. Using “Get users’ plants” from the “Home + Control” API, the answer is this

{

“plants”: []

}

No plants therefore, but in the “Home +” application on android I created a plant called “Casa” (Home in italian) with a room called “Salone” (Living Room in italian) and inside there is the thermostat XG8002 which I called “Zona Giorno” (Living Area in italian)

Another strange thing is that if I try to access the web site https://homecontrol.netatmo.com/ using user giancarlo.panni@gmail.com a message appears telling me “no house configured at the moment” and that I have to download the “home + control” application on my phone and then follow the instructions. But I have already done this as I explained above.

Thanks

Hello Giancarlo,

“Smarther2 with Netatmo” (XG8002) is a brand new product, different from “Smarther” (X8000). Concerning the applications – as you saw -, X8000 will stay with Thermostat application, and XG8002 is integrated to Home + Control application. As the Legrand/Bticino/Netatmo user’s accounts database is merged, you can use the same credentials for your 2 products

Concerning APIs : it’s planned to integrate XG8002 device in the next few months (certainly in Home + Control). We will also keep on Works with Legrand the API for the X8000

In your case, you retrieve a 200 OK response but with an empty plant when trying to reach your XG8002. It’s because the call is correct but this product is not still integrated. So, I advise you to wait for the integration to be done on our side

For the access to the webapp (https://homecontrol.netatmo.com/) : as for the API, the XG8002 part is not still implemented for the moment. But it will be soon available

Have a good day,

Leslie – Community Manager

Good morning Leslie,

I bought a XG8002 device few month ago (and I planned to buy another 3 in the next month),
I installed it in the “HOME+CONTROL” app but I cannot see it in the “https://home.netatmo.com/control”.

When it is planned to conclude this integration?

Best Regards

Elia

Hi Elia,

According to Netatmo Product Manager, the integration of the XG8002 into the WebApp (https://home.netatmo.com/control) is under discussion but not planned for the moment

Have a good day,

Leslie – Community Manager