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Netatmo Arteor Gateway firmware update required to better work with App/HomeKit

After installing the starter kit and the switches and downloading the home + control app - the app worked well for turning the lights on and off and works well so far with Apple HomeKit, however at the moment if you manually turn the light switch on or off physically the app via the gateway doesn't realize and displays in the app that the light switch is off when in fact it is on?

  • This topic was modified 4 months, 1 week ago by William W-A.

Hello William,

It looks like a behavior from an opening/closing of a ZigBee 3.0 network, but it should be 2 green - 1 red

Can you please describe what provoked this beahavior ? If possible, a video of it would be the best

Please send me also the email address of your end-user account via the contact form. We'll see if we find something strange in database

Have a good day,

Leslie - Community Manager

Hi Leslie,

i’ve just sent you all the information via the contact form, you are right it is only flashing green twice and red ones

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