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For the last few days my homekit shows not responding for Legrand Accessories.

If I reset Legrand Gateway ( Reset WiFi and Homekit settings ) everything is back to normal for a few hours and then again not responding.

I reset everything ( Apple TV, Router, Gateways, iPhone)  but still this is happening.

Of course if I use Home+Control app everything is working as expected.

Any ideas what to do ?

Thank you

I can confirm I have the same exact issue described in this thread.

My current version of the Legrand Gateway firmware is 901.

The only solution is to perform an electrical reboot, as Leslie suggested.

However, the issue reappears randomly after 7-10 days, or also after 1 day.

It’s really unreliable at the moment, I really wish a firmware update could solve this issue, as I’ve spent a lot of money for my electrical system.

I wanted to reply to this thread because after my last reply back in October, I got again Not Responding after about 10 days.

I am very tired with this issue, it is 2,5 years for an unsolved problem… Probably I suppose it is not a priority to the development team even if many of us spent hundred/thousand of EUR/USD to build our house in order to have voice commands.

Anyway any updates from Leslie would be very appreciated.

While waiting of a firmware update, a temporary solution could be to add a “Restart Gateway” button directly in the mobile App. At least this avoids to touch the breakers on the electrical panel.

Hello everyone, with the latest updates in homekit you can select which home hub you prefer. After selecting it, I had no more problems. Also I put both apple tv and gateway under ups. I hope this is helpful.

@Venezia Marco, I have added separate switch to hub so I can turn off only the hub. It is not working. You need to cut the power to all devices. Probably has to do with what Leslie said about sleep mode of a bulb switch or wireless switch.

@Bini Christian indeed you can do this, but it is not helping. Or to be more precise it is working 1 time in 10, If  you have many hubs , like multiple homepods, atv etc, it is very difficult to find the correct combination each time which it is not working most of the times…

Probably the problem is with the sleep mode, but again it is not acceptable , because we know the cause  without a solution.

The best workaround until today is Zigbee2MQTT, but again, why need to “hack” the system in order to make it work?

Hello all,

We are currently pushing the NLG firmware update v.1001. It contains several changes/improvements concerning HK. But facing the difficulty of the problem (very random) I can’t tell if it will have or not a significant impact on this problem

Even if there is no “active” investigations anymore, the problem around this topic is known by the teams and they continue to provide improvements via firmware udpates

Have a good day,

Leslie – Community Manager

Thank you for keeping us updated Leslie!

Good morning,

running firmware 1001 with:

– “No Response” in Homekit app, in and outside of the local network (on several iOs devices. Other smart devices, like Philips Hue Bulbs have been working without any issue in years).

– Everything (8 shutters, 1 Home/Away switch) working in “Control” app (in and outside of the local network).

Had reset:

– gateway K4510C (with power off, and all kind of resets with bTicino online phone assistance), router (and wifi, and tried different wifi networks), hub (Apple TV), iOs devices (iPhone, iPad, MacBook Pro)

with no luck (all devices running latest updates).

Would like to ask:

a) if anybody on this forum has resolved the issue (and if firmware 1001 helped);

b) if anyone is aware of a class action lawsuit in act to obtain a refund of the whole installation and to switch to a different and reliable system. If negative, I am initiating one since the problem seems known, acknowledged and not fixed in years.

Thank you all.

regards

I’ve been also running on firmware 1001 since a few days.

Currently I haven’t had any issue, but I would wait 7-10 days before being sure about that, because this is the frequency I’ve been encountering the error in the last years.

So I will reply later, but I’m also very interested in the class action. HomeKit support was my #1 requirement when choosing the system to install in my new home, and I’ve spent over 3.000€ on BTicino hardware.

I also have 1 question: is your system connected via HomeKit to an Apple Hub (for example AppleTV) or to HomeAssistant?

Hello Marco,

system is “connected” to HomeKit via an AppleTV (which works fine with all Philips Hue devices).

Just bought a Raspberry Pi 5 and installed Home Assistant, but don’t have the knowledge yet to use it.

I’m interested in anything that could bypass the useless Legrand gateway and connect to HomeKit.

I can confirm that the issue is still happening on firmware 1001. Yesteday I found all Legrand/BTcino devices unresponsive from the Homekit integration.

My Legrand Gateway is connected through HomeAssistant, while Angelo is connected to the AppleTV. So the issue do not depend on the Hub, but on the HomeKit integration inside the Legrand Gateway.

@Leslie: I know that you have said that this issue is difficult to reproduce (I work in Software development so I understand how difficult for a developer it is to try to fix a bug he is unable to reproduce).

I am available to be contacted by your development team in order to give them as much information as possibile to address this issue.

Please let us know that the company is taking this issue seriously and it’s doing everything possibile to address it.

We are not talking of complicated/particular setups: we are talking of a few dozens devices connected in the same house via HomeKit. If you sell a product that claims to support HomeKit, everything should work as expected from a customer point of view.

Leslie,

to give you some good news, the new firmware works better than it did before.

I don’t have the dropping out on a weekly basis, but I feel that it is working better with teh Hue products – but not perfectly.

I haven’t had the opportunity to test with a complete WiFi reset, however when I shutdown my entire HomeKit hub network (Many tv and HomePods) the hub rejoined without me having to reboot the gateway.

So, good start… but not fixed.

For info, I run an Eero 6 Pro mesh for WiFi.

<p>Hi Leslie</p><p>I have the same issue for at least 2 years.</p><p>I confirm that rebooting the gateway is the only workaround I found.</p><p>Could you please at least introduce a button on the mobile app to reboot the gateway remotely.</p><p>And also could you propose an API to do that, in order to automate it.</p><p>Thank you</p>